Privacy Policy

Last updated: October 2025

At nickygrayconsulting.com (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or work with us.

We are committed to complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: name, email address, phone number, company name, and job title.

  • Professional Information: details provided during enquiries, bookings, or consultations.

  • Website Usage Data: IP address, browser type, pages visited, and other analytics information collected through cookies or similar technologies.

  • Payment and Billing Information: if applicable, for invoicing and service delivery (processed securely through trusted third-party platforms).

  • Communications: emails, messages, or other correspondence between you and us.

2. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide our services.

  • Manage client relationships and deliver agreed coaching or consulting programmes.

  • Send relevant updates, resources, and newsletters (if you’ve opted in).

  • Improve our website, content, and user experience.

  • Meet legal, regulatory, and contractual obligations.

We do not sell or rent your data to third parties.

3. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

  • Your consent (e.g. when you sign up for a newsletter).

  • Contractual necessity (e.g. to provide services you’ve requested).

  • Legitimate interests (e.g. marketing to existing clients or improving our services).

  • Legal obligations (e.g. record keeping or tax compliance).

4. How We Share Your Information

We may share your information with:

  • Trusted third-party service providers (e.g. email marketing platforms, invoicing or scheduling tools).

  • Professional advisers (e.g. accountants) where legally required.

  • Regulatory authorities where required by law.

We only share what’s necessary to deliver services or comply with legal obligations. All third parties are required to respect the security of your personal information.

5. Data Retention

We retain personal information only as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.

You can request deletion of your data at any time (see Section 7).

6. Cookies & Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can control or disable cookies through your browser settings.

We may use trusted third-party analytics tools to understand how visitors use our site and improve functionality.

7. Your Rights

Under data protection law, you have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent at any time.

  • Object to or restrict processing in certain circumstances.

  • Lodge a complaint with the Information Commissioner's Office (ICO) if you’re unhappy with how your data has been handled.

To exercise your rights, please contact us at: [insert email address]

8. Data Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. This includes encrypted storage, password protection, and secure third-party platforms.

9. International Data Transfers

Some of our service providers may be located outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data, in line with UK GDPR requirements.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Nicky Gray Consulting
Email: nicky@nickygrayconsulting.com
Website: www.nickygrayconsulting.com